Standard Terms and Conditions
- Tour Prices
Prices shown are correct when quoted and are calculated using the estimated exchange rate as advised by commercial banks at time of quoting and fares on that particular day.
But final prices are only calculated on the day that we receive final payment. Once you have paid in full there will be no change and the price paid is guaranteed.
All holiday prices are quoted in SA Rand and are subject to currency fluctuations.
The actual SA Rand price will be valid for the period stated in the quotation e.g. 24 hours, provided full payment is received by the date stated on our invoice. Please check with our consultant the final amount reflected in our invoice prior to making payment.
Tour prices do not include costs of getting passports, visas, telephone calls, laundry, entertainment arrangements, lunches and drinks, or any other costs you may incur (unless these have been specified in your itinerary), as well as personal items.
Travel 2 Reunion and our agents have the right to substitute hotels with a similar category of hotel or to upgrade to a higher category at no extra cost to you, if we need to. We will try to give you as much notice as possible,
Hotels have the right to close their facilities without notice if they face operational issues. Such, facilities and amenities may change without notice.
In line with procedures followed by global tour operators, we may identify exceptional circumstances in which we need to cancel a tour prior to departure.
If this happens, all amounts received for the booking, including the deposit, will be refunded to you. This will be considered full and final settlement of any liability of any kind, however it may arise, relating to the cancellation.
Under normal circumstances, all deposits are non-refundable / non-transferable.
If you or your agent cancels a trip, these cancellation fees apply, over and above the deposit. For air-tickets please refer to clause 16.
Any cancellations within 2 months prior to departure are non-refundable or at the discretion of the hotel’s decision based on the reason for cancelling. Airfares are always non-refundable as they are IT fares. Date changes can be made at a fee for the airline tickets but they are always non-refundable.
For more information on travel insurance, please contact us so that we may assist you.
Insurance is not compulsory but essential and we strongly recommend that you be adequately covered by appropriate travel insurance.
6. Special Requests
If you have special requests, please tell us about these when you book. We will make every effort to satisfy these, but we can make no guarantees.
An amendment fee of R500 applies to each change that you make to a confirmed reservation.
Amendments made within 6 weeks of departure if you are travelling outside peak season, and within 12 weeks of departure if you are travelling during peak season, may attract the cancellation fees mentioned in Clause 6, as well as the above amendment fee.
Also, a cancellation fee on the air portion of your tour may apply if you request changes after your ticket has been issued by the airline. This penalty can be as high as 100%. Such changes include, but are not limited to, changes due to the incorrect spelling of your name.
Passengers coming from other centres in South Africa may join a tour if they pay the applicable add-on airfares. Once tickets are issued, they cannot be changed and are non-endorsable.
8. Late Bookings
Reservations made within 2 months of departure must be paid in full once confirmed and an invoice is sent.
Travel 2 Reunion cannot be held responsible for any delays before departure, or during the course of our tours, if these are caused by technical difficulties at airports or by airlines, strikes, weather conditions or any other circumstances that are beyond our control.
10. Force Majeure (“Superior Force”)
Travel 2 Reunion will not be held responsible, or pay any compensation if the performance of our contractual obligations is affected, cancelled, delayed or otherwise impacted upon by Force Majeure.
The latter includes, but is not limited to, unforeseen circumstances, war, threat of war, riot, civil or political unrest, terrorist activity, industrial dispute, natural or nuclear disaster, bad weather conditions, closure of airports, air traffic control delays, rescheduling of flights, hotels or airlines overbooking and technical problems.
We will refund all monies except cancellation fees levied by airlines and other third parties. Any decision made in respect of tour services by independent operators to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the service provider and we shall not be liable for any claim whatsoever arising from such events. We will nevertheless use our best endeavours to obtain a refund or replace the holiday – always remembering we are at the mercy of the supplier.
11. Unused Services
No refunds will be paid for unused services, whether or not these are part of the basic package, and whether or not they are pre-booked optional arrangements.
It is your responsibility to ensure that you, and anyone travelling with you, have the correct documentation before you depart. This includes, but is not limited to, passports, visas, health certificates and inoculation certificates.
Travel 2 Reunion is not responsible for any consequences that may arise if you fail to comply with the necessary health/passport/visa/re-entry permit requirements. Passports must be valid for at least 6 months after your return. Please note that all travel documents, including domestic air tickets, must reflect the exact name and surname of the passenger, as reflected in the passport or identity document.
It is important to check the information in ALL your travel documentation IMMEDIATELY upon receipt to ensure that all details are exactly as you requested
Please remember to reconfirm all flight reservations, including domestic connecting flight times, with the airline at least 72 hours before you depart.
14. Responsibility Clause
Travel 2 Reunion and our associated companies and agents, act as agents and facilitators for carriers and ground operators. Travel 2 Reunion as such does not own, manage or operate aircraft, transport or hotels and merely facilitates your access to and use of such facilities
The condition for this is that we not be held liable for any injury, damage, loss, accident, delay or other irregularity that may happen due to ground operators’ defect/s, other than a liability in terms of section 61 (1) of the Consumer Protection Act (CPA). This may occur in any vehicle or other forms of carriage or by an error by any company or person engaged in conveying a passenger while carrying out a tour or participating in any activity.
The airlines concerned cannot be held responsible for any act, omission or event while you are not on board the aircraft. The passenger tickets issued by the airline are the sole contract between the airline and the person who bought those tickets. These tours may be sold in conjunction with the services of any IATA airline.
We act only as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused directly or indirectly from accidents, loss or damage to person or property, delays, transport, failure, strikes, wars and uprisings or acts of God over which we have no control.
AIR TICKETS – These tickets are linked to contracts (‘Air T&C’) are very complex and can entail very strict requirements regarding change, airport and departure taxes and cancellation provisions and you MUST enquire about ALL the applicable conditions BEFORE you pay for the ticket. You should also take note that if your flight/itinerary consists of more than one flight/coupon/ticket, you are not allowed to use such tickets/coupons out of sequence or to ‘skip’ one (& e.g. opt for train, bus or car transport) as this will VOID the entire balance of the journey/itinerary. ‘No-shows’ may result in the ticket being voided and/or the Client being charged a cancellation fee Note that the Air T&C shall constitute the sole contract between the airline and the Client and any right of recourse the Client may have, will be solely against the airline in terms of the Air T&C. Your rights of recourse as a consequence of over-booking are prescribed by the CPA. Loyalty programs are governed by strict rules of which the Client must be aware and retention of boarding passes and other documentation pertaining to such programs is the sole responsibility of the Client. Consult the Travel Agent about refunds for unused tickets as strict rules apply
15. Car Hire
If you intend to hire a vehicle while visiting a foreign country, please ensure that you have valid driver’s license and get an international driving permit.
16. Hotel Check-In/Check-Out
Check-in is usually after 3pm (this may be delayed during peak season) and check-out is usually before 11am. To avoid inconvenience, please confirm these times with the specific hotel.
17. Method of Payment
Travel 2 Reunion will accept payment in cash, electronic funds transfer, credit cards (there is a 5% swipe fee). All bank charges are for the client’s responsibility.
18. Unscheduled extensions
It is understood that any expenses relating to these unscheduled extensions will be for the passengers’ account. Any loss due to delays may not be refundable. Passengers must refer to their respective travel insurance purchased. (Wholesaler) will at all times endeavour to assist you in the event of an emergency but do not guarantee the outcome.
This document, together with Travel 2 Reunion’s invoice/itinerary, is the sole record of the agreement between us. Neither Travel2Reunion nor you, the passenger, will be bound by any representation, warranty, and promise or amendments that are not recorded in this document, in any of our brochures, on our website or as stipulated by the CPA.
If you have any reason to complain, or if you experience any problems with your holiday, please inform the supplier of the services or inform us immediately, to enable us to resolve the problem for you.
We need to receive your complaint in writing, via an email, sent to email@example.com If you do not give us the opportunity to resolve a problem when it occurs, your right to claim compensation may be reduced or revoked. We will make every effort to resolve your complaint in a way that satisfies you, but we will not accept liability for any claim.
21. Law & Jurisdiction
South African law and the jurisdiction of South African courts will govern the relationship between the Client and the Company The Company shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction
Travel 2 Reunion is a member of ASATA (Association of South African Travel Agents) and as such ascribes to and abides by its constitution and code of conduct
23. Data collection
I / We understand that Travel 2 Reunion, through its subsidiaries, affiliates and related entities, collects and processes Personal Information about its guests as part of its activities and in order to provide you with the service in accordance with applicable data protection laws.
I/We agree that Personal Information and Sensitive Personal Information shall be collected by Travel 2 Reunion employees about me/us/ our children during the booking process. We further understand that data collected about me/us/our children by Travel 2 Reunion shall only be processed by:
- Travel 2 Reunion for the purposes for which the Personal Information has been collected and shall not be divulged to any third party save for any data which may be available in the public domain or as may be required by law enforcement authorities.
- Travel 2 Reunion for marketing purposes.
I/We declare that all Personal Information and Sensitive Personal Information given by me/us/ our children to Travel 2 Reunion is true and correct. I/We acknowledge that any Personal Information collected on me/us/ our children by Travel 2 Reunion shall be kept for as long as required under the law. I/We acknowledge that further information and details of Travel 2 Reunion data protection policies and procedures can be given to me/us/ our children by the appropriate staff of Travel 2 Reunion upon me/us making such request in accordance with the procedures set out in the Privacy Notice.
I/We consent to receive exclusive special offers from Travel 2 Reunion by email.
I/We understand that I/We can opt out of receiving newsletters at any time by selecting the option “unsubscribe” which is available on any newsletters issued by Travel 2 Reunion and/or via informing them in writing to the email address: firstname.lastname@example.org